The company's product quality inspection is implemented in accordance with relevant national inspection and quality standards.

We follow the quality system standards required for LME registration: BS EN 1978: 1998 Copper Cathodes, GB/T 467-2010 Copper Cathode, ASTM B115-10 Standard Specification for Electrolytic Copper Cathode, and always provide customers with high-quality products. Our cathode copper products are inspected in accordance with the "National Standard of the People's Republic of China GB/T 467-2010 Cathode Copper", and our copper concentrate products are inspected in accordance with the "National Standard of the People's Republic of China GB/T 3884.1 to 3884.10-2000" for chemical analysis of copper concentrates. Tested according to the standards of "Method". The company focuses on improving the product quality management system. For example, during the reporting period, CNMC Luanshya obtained ISO 9001, ISO14001 and ISO45001 management system standard certification. In order to standardize the entire process of mining, production and sales, the "Quality Management Measures for Open-pit Mine Projects" were formulated. At the same time, we also adhere to high requirements for product quality. CNMC Luanshya and Chambishi Hydrometallurgy have both established quality inspection centers. The daily operations of the quality inspection centers are managed through the "Quality Inspection Center Quality Control System". Relevant personnel must strictly Follow the rules and carry out your work accordingly. The quality inspection center will conduct inspections at all stages of the production process. If any quality problems are found during the process, the relevant departments will conduct research and deal with them and make timely rectifications to ensure that customers are provided with high-quality products.

In July 2022, CNMC Luanshya completed the preparation of all application materials according to the material list required by the LME. According to the LME's requirements for registered copper, on the basis of meeting ISO9001:2015, CNMC Luanshya successively completed ISO14001:2015 and ISO45001-2018. International quality system certification, thus forming a "trinity" international quality certification system.
The company also attaches great importance to customer service experience

In addition to maintaining quality management, the company also attaches great importance to customer service experience and is committed to continuously improving customer service. CNMC Africa Mining has developed a series of complaint management measures, and employees must follow 14 guiding principles when handling customer complaints. In the principle of commitment, employees need to proactively make commitments to the regulation and implementation of the complaint handling process; in the principle of objectivity, employees should treat each complaint equally, objectively and without bias during the complaint handling process. Once a customer complaint is received, the company will immediately arrange for relevant departments to be responsible for follow-up processing, report the relevant situation to the management, and at the same time understand the relevant departments, propose solutions, and communicate with customers in a timely manner.

The company attaches great importance to information security and privacy

During the operation process, we strictly keep confidential the important non-public information of our partners and customers to prevent leakage and loss of sensitive information. Among them, CNMC Africa Mining formulated the "CNMC Africa Mining Network Security Management System" during the reporting period, and signed "Confidentiality Agreements" with customers for confidential matters.

During the reporting period, the company received no complaints or legal proceedings related to its products and services, and there was no recall of sold or shipped products due to safety and health reasons.